Privacy Policy

1. Introduction

Blue Car Recovery ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at bluecarrecovery.com or contact us through our forms. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of information:

• Contact and inquiry data — name, email address, phone number, company name, and any message content submitted through our contact or vendor inquiry forms.
• Device and usage data — IP address, browser type and version, operating system, referring URL, pages visited, and time spent on the site, collected automatically via server logs and analytics tools.
• Location data — general geographic region inferred from your IP address.

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued identification.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you have requested.
• Send transactional communications related to your inquiry.
• Improve and maintain our website and user experience.
• Analyze usage trends to better understand how visitors interact with our site.
• Comply with applicable legal obligations and enforce our terms.

We will not use your personal information for purposes other than those described in this policy without first obtaining your consent.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes. We may share information with trusted service providers who assist us in operating our website and conducting our business (e.g., cloud hosting, email delivery), provided those parties agree to keep this information confidential. We may also disclose information when required by law or to protect the rights and safety of our company and others.

5. Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Data submitted through our contact forms is transmitted over TLS-encrypted connections and processed by AWS infrastructure. We retain personal information for no longer than seven (7) years, or as otherwise required by law. After that period, information is securely deleted or anonymized.

6. Cookie Policy

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. Cookies are small text files stored on your device. You may configure your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain areas of our site. We do not currently use cookies for advertising or cross-site tracking purposes.

7. California CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete — You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt Out — We do not sell personal information, so there is no opt-out required. However, you may contact us to confirm this at any time.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To submit a rights request, contact us at contact@bluecarrecovery.com. We will respond within 45 days.

8. Children's Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Blue Car Recovery

Email: contact@bluecarrecovery.com