Coast-to-coast recovery network

Coast to coast, one network.

Recovery agents and tow partners across the country, so our network can pick up a vehicle within 2 days. Every agent is scored on the work they do, and every assignment is ranked before it goes out.

Request a quote →See the coverage map

01 Coverage

Agents and prospects across the lower 48.

Every dot is a location in our agent and prospect directory, rounded so no one is identifiable. Pick a radius to draw it around every location, then click the map or choose a city to drop a pickup pin and see the three nearest.

Coverage radiusmiles Drop a pin near

VERACoverage· lower 48 Radius 100 mi Shading: within the radius of a directory location

Click the map to drop a pickup pin

Agent and prospect directory locations, rounded. Shading marks land within the chosen radius of a location.

Pickup pin · near Dallas

Lines on the map run to the three nearest directory locations.

Lines are straight-line, not drive routes. Directory locations include prospects, not only approved partners.

Dots are approximate agent and prospect directory locations, rounded; most are prospects, not yet approved partners. Rings are straight-line radii, not drive times. Basemap: us-atlas (Natural Earth and US Census data, public domain).

02 Agent scorecards

7 weighted factors · 90-day window

Every agent is scored on the work they actually do.

Agents are scored 0 to 100 on a rolling 90-day window, blended from seven weighted factors: pickup speed, ETA reliability, billing, reliability, documents, communication and politeness. Gold is 75 and up, Silver 50 and up, Bronze below that. An agent with fewer than five data points shows as Unrated and is never excluded from assignment, and an agent on billing watch cannot display Gold until the behaviour clears.

VERAScoring model· default weights– ▢ ✕

7 factors

Weighted average over a rolling 90-day window. A missing factor drops out; the rest re-weight. Fewer than 5 data points shows as Unrated.

Pickup speed25 WTAssignment to pickup · ≤ 24 h → 100, ≥ 7 days → 0, linear between

ETA reliability20 WTETA commitments met vs breached

Billing20 WTClean invoicing: severity tiers weighted 80 / 12 / 8 over 90 / 60 / 30 days; voids for agent conduct count

Reliability15 WTAssignments carried through vs declined or superseded away

Documents15 WTCase documents and document requests · ≤ 24 h → 100, ≥ 14 days → 0

Communication15 WTGaps between updates on active work · ≤ 24 h → 100, ≥ 7 days → 0

Politeness10 WTTone of the agent’s written notes, reviewed by Veronica, our assistant

Re-blends on every ETA met or breached, assignment, pickup, invoice void and fee approval, and in a nightly sweep.

VERAAgent scorecard· 90-day windowLive

Summit Recovery Group

Gold 91

Pickup speed94

ETA reliability91

Billing90

Reliability93

Documents86

Communication90

Politeness95

27 data points · 90 days

Inland Asset Services

Silver 68

Pickup speed70

ETA reliability72

Billing60

Reliability74

Documents66

Communication62

Politeness76

19 data points · 90 days

Prairie Line Recovery

Bronze 44

Pickup speed38

ETA reliability45

Billing52

Reliability50

Documents40

Communication36

Politeness55

11 data points · 90 days

TiersGold ≥ 75Silver ≥ 50Bronze < 50Unrated < 5 data pointsUnrated agents are still assignable

Ridgeway Towing & Recovery Gold 79 Score 79 · 31 data points

Weights shown are the scoring model’s defaults; our team can tune them. Agent names and figures on these cards are fictional.

03 Assignment

3 suggested agents per vehicle

Three suggested agents, ranked before anyone rolls.

Candidates are measured from each agent’s nearest active, unblocked location and grouped into 30-mile distance bands. Within a band the higher score ranks first; unrated agents rank by distance below scored ones and are never excluded. The shortlist is re-ranked on road miles, ETAs account for traffic at the time of dispatch, and cost is the agent’s contracted fee for the case’s order type.

Assign agent CaseBCR-48213 Vehicle2020 Sedan VIN9ZZSD2F30LA018406 Case typeImpound Repo Address1400 Harbor Blvd, Harbor City

Harbor City · flyover

Distances and drive times measured
from the vehicle address

Locating vehicle

Suggested agentsSort byRecommendedETACost

Summit Recovery GroupGold 91Assigned 23 min 12.9 road miarrives 9:35 AM+5 min traffic $350

Coastline RecoverySilver 62Assigned 30 min 8.4 road miarrives 9:42 AM+13 min traffic $325

Inland Asset ServicesSilver 68Assigned 46 min 21.6 road miarrives 9:58 AM+19 min traffic No contracted rate for Impound Repo

Impound Repo CASE TYPEChangeOrder type defaults to the case type. Fee is each agent’s contracted rate for it.

Assign Summit Recovery Group · $350

Agents, distances, drive times and fees on this screen are fictional. The street extract is shown as “Harbor City”.

How the network grows

Vetted in, scored on every job, ranked on every assignment.

NET-01Vetted onboardingJoin the network →Insurance, business license, banking details and a signed agreement, reviewed by our team before a first assignment goes out.

NET-02Scored on every job7 factors · 90 daysPickup speed, ETA reliability, billing, reliability, documents, communication and politeness, re-blended as events land and in a nightly sweep.

NET-03Ranked on every assignment3 suggested agentsDistance bands, then score, then road miles, with traffic-aware drive times. Unrated agents stay in the running; the dispatcher sees three and picks one.

NET-04Bills checked, then paidPartner portalEvery bill is checked against the contracted rate and the approved fee request before it is paid, and its status shows in the partner portal.

Contact

Request a quote or our due-diligence packet.